- Impact
- 975
Since 2020, I always used TLDes.com to pick up the cheapest-transfer registrar move my domains. And since early 2022, I found www.one.com, so I started using it for my domain transfers. Then till now, all issues from it made me disappointed & mad. I only used domain solutions, so the below review is for domain only. Short summary:
Run away immediately if you would like to choosewww.one.com for managing your domains.
It's still the days with super terrific experiments to manage the domains, my problem is still not solved till the time of this post written after I contacted their support for 7 days, to change DNS only.
Here's my problem:
I used 1 SSL certificate for all domains on my server; before SSL would expire 2 days, I had renewed but I found that 1 domain failed. I checked and found that this failed domain is using their default DNS.
After could not change by myself, I contacted via chat, the supporter had given me a form to sign, I submitted with National ID card.
After 23 hours, they replied that they needed a passport or driver's license, I sent driver's license.
Then they said my signature does not match on the form while I used this signature for many previous forms and it was okay.
And I have to sign 2 other forms with new signature then resend, and waited for 36 hrs for a reply but they still didn't accept.
After I said: "My ID & driver license don't have any my signature on them? How could they match together?". Then must wait 48 hrs to receive a reply I MUST send a different valid ID.
Till this, I really was too exhausted, I re-sent all IDs I have to any email of them ([email protected], [email protected], [email protected]) but still silent totally.
Till now, this SSL certificate expired but DNS till not changed & still waiting for their reply only. If anyone could help, than you.
Run away immediately if you would like to choose
It's still the days with super terrific experiments to manage the domains, my problem is still not solved till the time of this post written after I contacted their support for 7 days, to change DNS only.
This platform works with 1 domain per order, if you would like to do with multiple domains, you must do every domain separately, and all problems come with this style.
Before transfer
You must confirm each order by a code sent to SMS; but all you could not receive SMS, I resent many times with 2 other phone numbers. Then they have a system of forms, you must sign 1 domain per form then send to them, they would check and approve the forms manually within 24-48 hrs.
After transferred
All domains changed to their default DNS but all other DNS records still be kept, so a big problem comes: when you need to change DNS, an approving email would be sent to the previous registrar's privacy email that you could not access, and the previous registrar also did not send to you.
So you must contact support to sign many other forms, now you must attach your passport/driver license, ... to verify.
Before transfer
You must confirm each order by a code sent to SMS; but all you could not receive SMS, I resent many times with 2 other phone numbers. Then they have a system of forms, you must sign 1 domain per form then send to them, they would check and approve the forms manually within 24-48 hrs.
After transferred
All domains changed to their default DNS but all other DNS records still be kept, so a big problem comes: when you need to change DNS, an approving email would be sent to the previous registrar's privacy email that you could not access, and the previous registrar also did not send to you.
So you must contact support to sign many other forms, now you must attach your passport/driver license, ... to verify.
Here's my problem:
I used 1 SSL certificate for all domains on my server; before SSL would expire 2 days, I had renewed but I found that 1 domain failed. I checked and found that this failed domain is using their default DNS.
After could not change by myself, I contacted via chat, the supporter had given me a form to sign, I submitted with National ID card.
After 23 hours, they replied that they needed a passport or driver's license, I sent driver's license.
Then they said my signature does not match on the form while I used this signature for many previous forms and it was okay.
And I have to sign 2 other forms with new signature then resend, and waited for 36 hrs for a reply but they still didn't accept.
After I said: "My ID & driver license don't have any my signature on them? How could they match together?". Then must wait 48 hrs to receive a reply I MUST send a different valid ID.
Till this, I really was too exhausted, I re-sent all IDs I have to any email of them ([email protected], [email protected], [email protected]) but still silent totally.
Till now, this SSL certificate expired but DNS till not changed & still waiting for their reply only. If anyone could help, than you.