- Impact
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Hi,
I bought a domain which was listed on NameLiquidate on the 21st of August 2020. Was invoiced for Epik Marketplace Purchase, paid for it and the domain was then present in my Epik account. Updated Nameservers on the same day and that was it.
Today, I logged in my Epik account and I noticed that the domain was missing.
Reached out to support and the agent mentioned that, and I quote, "sale was not accepted by seller it seems", and so due to this, the domain is then transferred back to the owner. On top of that, I did notice I had In Store credit balances and looking at the billing & payment history, there was a "Refund for purchase" entry the following day (22nd) I bought the domain, and I guess this happens in the background? Since I didn't receive any mails or messages regarding it. I believe I should have been informed/notified of what had happened and that Epik will be refunding me, by at least giving me options for initial method of payment or in-store credits.
I just don't see how something is listed for sale, gets bought, paid for by buyer, and then gets taken away, transferred back to seller with no communications at all to the buyer.
Is this normal at NameLiquidate/Epik?
I bought a domain which was listed on NameLiquidate on the 21st of August 2020. Was invoiced for Epik Marketplace Purchase, paid for it and the domain was then present in my Epik account. Updated Nameservers on the same day and that was it.
Today, I logged in my Epik account and I noticed that the domain was missing.
Reached out to support and the agent mentioned that, and I quote, "sale was not accepted by seller it seems", and so due to this, the domain is then transferred back to the owner. On top of that, I did notice I had In Store credit balances and looking at the billing & payment history, there was a "Refund for purchase" entry the following day (22nd) I bought the domain, and I guess this happens in the background? Since I didn't receive any mails or messages regarding it. I believe I should have been informed/notified of what had happened and that Epik will be refunding me, by at least giving me options for initial method of payment or in-store credits.
I just don't see how something is listed for sale, gets bought, paid for by buyer, and then gets taken away, transferred back to seller with no communications at all to the buyer.
Is this normal at NameLiquidate/Epik?
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