Hi Gary, sorry for the inconvenience.
A refund has been issued a few moments ago and as a way of apologizing for this situation, we'll gladly let you use the account in question for one year free of charge. Having an extra hosting account certainly can't hurt and we are keeping yours active for the year we just refunded you for.
I'll be honest with you guys: support is our main weakness because in order to keep the price this low, we had to make this compromise.
We didn't compromise on hardware because that would have been a huge mistake. In fact, I'm quite confident we use considerably better hardware than most shared hosting companies, even those that charge 5-10-20x more.
We didn't make compromises when it comes to the datacenter either and work with an amazing one. As everyone can confirm, the uptime has been solid to say the least over the years.
I invested a lot of time, energy as well as passion in this project and am very happy whenever customers such as Domainace appreciate what I've done with DomainingServers. Our support might not be amazing but our hardware is top notch, our datacenter is excellent and the uptime is consistently better than even that of hosting companies which charge 5-10-20x more. This really is the best I can do but should any of you guys want a refund, I'll gladly honor that request. No questions asked.