Hello NPs,
Can someone please help me with this issue?
I sold a domain name on Afternic, but the domain name is missing from my Network solutions account.
I backordered this domain name via Snapnames on 20th December 2022 and is set to expire on 20th December 2023 .
I have emails from Snapnames and Network Solutions that I've acquired the domain name. Whois data shows that the domain name is still mine. I have managed the same domain name a month ago and fortunately have a screenshot from that time.
On contacting the support team I am being asked to pay $350 as redemption fee to get the domain name back in my account.
I have checked my email id, there is no email from network solution regarding transfer or deletion of domain name from my account.
Note: The domain name was not set on fast transfer and Afternic is expecting auth code from my end.
Can someone please help me with this issue?
I sold a domain name on Afternic, but the domain name is missing from my Network solutions account.
I backordered this domain name via Snapnames on 20th December 2022 and is set to expire on 20th December 2023 .
I have emails from Snapnames and Network Solutions that I've acquired the domain name. Whois data shows that the domain name is still mine. I have managed the same domain name a month ago and fortunately have a screenshot from that time.
On contacting the support team I am being asked to pay $350 as redemption fee to get the domain name back in my account.
I have checked my email id, there is no email from network solution regarding transfer or deletion of domain name from my account.
Note: The domain name was not set on fast transfer and Afternic is expecting auth code from my end.