Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!
Once a year we are required to ask you to review and verify your contact information.
It goes on to say that if you don't respond, your domain names will be disabled. By the way, they misspell registrant, but apparently the email is from them, or at least they did not say it was not when I contacted them.Please verify that this contact information is accurate by clicking the link below in the next 14 days.
The problem is that the information they asked me to verify is NOT correct. At first I was worried my Whois was somehow wrong, but it was not. My address is totally fine on all 100+ names I have at Sav. I manually checked one by one. The same correct address is also on my default Whois at Sav. The one they sent out was almost correct, but somehow half of the Canadian postal code and half of the numeric street address not right. And no, it is not that my address changed, it was never the one they sent out.If the contact information is not verified within 14 days, any domain name using these as the Registant will be disabled.
It appears that many (all?) Sav users received an email
"Please verify that this contact information is accurate by clicking the link below in the next 14 days."
It goes on to say that if you don't respond, your domain names will be disabled.
No I am pretty sure it is all names in the account, a number of which have been unchanged for years.This policy is (was?) only for new contacts. Assuming you didn't just transfer/register your domains, maybe this is connected to your contact details being wrong, maybe they really created a new (and faulty) contact for your domains and it triggered the verification?
No I am pretty sure it is all names in the account, a number of which have been unchanged for years.
No my contact details (I checked each one manually) are all correct. The only thing incorrect is the version in the email they want me to click a link. They also confirmed that despite this notice my actual contact is correct, including city.
I know at least some others got the same thing, with the line for city omitted as I did.
I have told them I am not clicking to verify incorrect/incomplete information, and they say there will at some priority be a corrected version sent (I already received two corrected versions, but although they fixed the other two errors, the city is missing in all of them). It seems to me trivial to actually include the information in the Whois correctly. I do not know why this is taking days to correct.
Yes, I was very surprised by that. Normally I get these annual WhoIs confirmation emails and delete them without really looking. I half scan the address they list and then delete. It was only by some chance that I read further on the SAV one. Probably because the subject said 'Action Required'. I noticed the verification link but was truly amazed that they said "If the contact information is not verified within 14 days, any domain name using these as the Registant will be disabled." (misspelling included)although of the 10+ registrars I use this is the first that goes on to require a link to be clicked
Yes. I've been trying since yesterday.It's been at least two days since I couldn't log in to my account. Has this happened to you?
FYI, SAV never replies here.Hello Sav,
when i am going to bid on any domain from sav domain auction i am getting this error " Payment method was not able to be pre-authorized for the bid amount " . Please tell me how to solved this error.
Nick R used to reply and/or contact people via PM regarding problems posted here. If you're right and they abandoned this thread, then maybe they should have closed it?FYI, SAV never replies here.
Yep, but not anymore. Maybe he doesn't even work there anymore.Nick R used to reply and/or contact people via PM regarding problems posted here.
Well, I think the point is that no one from SAV even comes here, so they certainly wouldn't have given thought to closing the thread. Hopefully one day someone from over there will consider Namepros again, but time will tell.If you're right and they abandoned this thread, then maybe they should have closed it?
These guys from Sav have never let me down during 6 last years. So that this does not seem to be advertising, my domains are also parked in Namesilo, Porkbun and Dynadot. Good guys also work there. I trust these registrars. Unlike Namecheapp, who kicked out all Russians and br-r-r-r Godaddy (what a terrible name!), who blocks its users for no reason and sells kidnapped domains at auction. They received a gypsy curse from me and now reap the fruits of failure.Well, with Porkbuns 1 yr $6.99 sale over and Dynadot not releasing any .com coupon for April, it appears I'm going to give Sav a whirl at $7.95 per .com. Website looks basic (although that isn't necessarily a bad thing). Hopefully these guys are good.
These guys from Sav have never let me down during 6 last years. So that this does not seem to be advertising, my domains are also parked in Namesilo, Porkbun and Dynadot. Good guys also work there. I trust these registrars. Unlike Namecheapp, who kicked out all Russians and br-r-r-r Godaddy (what a terrible name!), who blocks its users for no reason and sells kidnapped domains at auction. They received a gypsy curse from me and now reap the fruits of failure.
Yeah, I had wanted to like them too but hassles such as you experienced and red flags from others' reports took my confidence level too low. It's nice to get a low price but the trust factor, usability, and responsiveness matters.Good lord Sav sucks!!!
They want this stuff to remove me from fraud. Can SAV make it harder to do business with them?!?!
To request removal from fraud detection, please include the following in this support ticket:
- A copy of your government-issued ID
- A copy of the credit card used to purchase the domain with everything redacted except the name on the card and the last 4 digits of the card number.
It is unfortunate that now everything has been so complicated. I was registered several years ago and no documents were required.Good lord Sav sucks!!!
They want this stuff to remove me from fraud. Can SAV make it harder to do business with them?!?!
To request removal from fraud detection, please include the following in this support ticket:
- A copy of your government-issued ID
- A copy of the credit card used to purchase the domain with everything redacted except the name on the card and the last 4 digits of the card number.