Charac
Established Member
- Impact
- 22
As a long time customer, for over 10 years, I'm wondering if anyone else has noticed changes in quality of services.
Recently they redid their UI, that's a downgrade as far as I'm concerned. Having dropped a few main "at a glance" features (overview of domains). Also their communication seems rather stressed and compromised these days (overseas export?). Although giving the benefit of any doubt, this may have been caused by some transition or coincidental glitch I suppose ongoing?
At any rate they have switched to what seems a low grade, web-based phone system that can render virtually impossible talking with a live person. Seems a cost-cutting maneuver on their end. While not shy to click up on mine, especially with the .net's.
My take is that they aren't what they used to be. Almost beginning to resemble a discount hut out of their price zone.
Recently they redid their UI, that's a downgrade as far as I'm concerned. Having dropped a few main "at a glance" features (overview of domains). Also their communication seems rather stressed and compromised these days (overseas export?). Although giving the benefit of any doubt, this may have been caused by some transition or coincidental glitch I suppose ongoing?
At any rate they have switched to what seems a low grade, web-based phone system that can render virtually impossible talking with a live person. Seems a cost-cutting maneuver on their end. While not shy to click up on mine, especially with the .net's.
My take is that they aren't what they used to be. Almost beginning to resemble a discount hut out of their price zone.
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