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[Warning] - Don't be cheated by Netfirms !

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[Warning] - Don't be cheated by Netfirms & RegisterFly !

I've registed a [x----------x.com] domain name on Netfirms.com on Nov.25 (have receive a confirmation email from Netfirms as "PS-1"), also receive another email from their company regarding my payment (shown as "PS-2")

As I found that Netfirms.com collect the payments from my credit card - but didn't registe the domain name for me. (even this domain name still available on the internet for everybody register till today), so I've wrote at least 4 email to [email protected] & [email protected] to ask them to check for me (also chatting with the Netfirms online - but the guy named "Stuart" told me that he will ask their Billing department's "Ameeta" to contact me, but nothing happend), but nobody answer me !

It's a very small amount, but that is not the normally business way, they are cheating on business, so, don't go to Netfirms.com everybody !

Allen Lee



=======================================
[PS-1]


Netfirms to me
More options Nov 25 (6 days ago)

Dear Allen

Thank you for choosing Netfirms Web Hosting - the number one hosting
platform on the planet. Please save this e-mail for future reference.

****** ACCOUNT OVERVIEW ******
Hosting Plan: Netfirms Plus Hosting - Special
Domain Name: x----------x.com

Your Membername and Password below can be used to upload your Website
as well as access your Account Manager Control Panel:

Membername: x----------x
Password: j----a
Control Panel: http://www.netfirms.com/members
FTP Address: x----------x.netfirms.com
Base Folder: www

****** WHAT TO DO NEXT ******
Domain Names: Your new Domain Name will take up to 72 hours to
become active on the Internet. In the mean time we
have created an alternate web address so you can
get started right away:

1. http://www.x----------x.com -or-
2. http://x----------x.netfirms.com

Web Publishing: Once you have created your web pages, you will need
to send them to your web space on our servers using
an FTP tool such as FileZilla or Frontpage.
For more information visit:

http://netfirms.com/support?cat_name=FTP/Publishing

E-mail Accounts: You can create E-mail accounts and forwarding
addresses by using the Account Manager Control Panel:

http://www.netfirms.com/members

Once you have created an account you can use any
POP client or Netfirms WebMail to access your E-mail.

Control Panel: The Netfirms Control Panel allows you to create free
Hit Counters, monitor your Website Stats, manage
advanced features and much more:

http://www.netfirms.com/members

****** WE ARE HERE TO HELP ******
Our Customer Service team is here 24 hours a day, 7 days a week to
help you. If you have any questions about what to do next visit our
online Support Center to find answers and contact us:

http://www.netfirms.com/support

Best Regards,

Netfirms E-Services Team
http://www.netfirms.com

=======================================
[PS-2]

Netfirms Billing to me
More options Nov 25 (6 days ago)

Dear Allen

Thank you for choosing Netfirms. Enclosed is your Order Summary.

---------------------------------------------------------------------
INVOICE NUMBER: 1577074 Date of Order: 2004-11-24
---------------------------------------------------------------------
Billed To: Allen Lee
2F, 29, Lane 248, Sec.4
Chung Hsiao East Road, NA 106
TW
Account Name: x----------x
---------------------------------------------------------------------
PRODUCT NAME QTY PRICE
---------------------------------------------------------------------
Domain Name - Special 1 4.95
New Registration - 1 Year 2005-11-24
---------------------------------------------------------------------
Netfirms Plus Hosting - Special 1 0.00
(2 Months) 250MB, 5GB, 10 E-mails 2005-01-24
---------------------------------------------------------------------
Subtotal: 4.95
GST: 0.00
Order Total: 4.95
AMOUNT PAID IN FULL - THANK YOU Total Due: 0.00
---------------------------------------------------------------------
GST Number: 866219272 All Prices in $USD

Questions?: If you have questions regarding this invoice please
E-mail our Billing Dept. at [email protected]
 
Last edited:
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The views expressed on this page by users and staff are their own, not those of NamePros.
GoDaddyGoDaddy
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damn, that must suck, sorry to hear about that, what are you going to do about it?
 
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US$4.95 is a pretty small amount, I'll like to post this informations as many as I can to advice people [Don't be cheated by Netfirms !] - that's it.
 
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I've seen places that say they can charge and not give the domian name in their TOS, so this one probabally said that there too.
 
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Mistakes do happen

It doesn' sound like an intentional mistake. Netfirms.com has been around since 1998. If you search netfirms.com on google you'll see XXX,XXX pages returned. Archive.org returns a lot of results as well. So does whois.sc concerning "records."

I searched ICANN's accredited registrar list and I could not find them listed. Perhaps they are a reseller.

In any event, how many of us have registered a name through godaddy, been billed, only to get an email later saying the registration failed? I had this happen to me four times in the last year. Perhaps netfirm's system can't auto generate such notices and must wait until they are contacted by a disgruntled buyer.
 
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I've register my domains on more than 10 different registrars for the past 3 years, but this is the first time I've met... so, I feel really no good.

Probably the mainly business/service of Netfirms is on web hosting but not domain name registration...
 
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maybe try to work something out, netfirms is a great and successful compnay
 
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never never never go for cheap domains.. you know your domains are very worthful for you just use namecheap or enom
 
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thats bad but it could be an inexperience support staff taking the case:(
 
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RegisterFly.com is Lousy !

Another Lousy company is [ RegisterFly ] !

They collect my registration fees from my credit card, but gave me 11 "dead" domain names (the domain name can not acting), I've ask them to refund my money, but they don't reply...

Will post on a new thread for whole story soon...
 
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Why use Registerfly when you can use eNom directly?
 
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mole said:
Why use Registerfly when you can use eNom directly?

As I've register some of the new.net's domain (such as .shop & .club) on RegisterFly.com - but this lousy company really too bad, so, I'd like to warning to the public !
 
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I found this out for myself, but good thing i didnt actually buy from them..
 
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As I've register some of the new.net's domain (such as .shop & .club) on RegisterFly.com - but this lousy company really too bad, so, I'd like to warning to the public !

I have actually found Namecheap to be alot better than Enom with their control panel and paypal feature.
 
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Kerry Jones said:
I have actually found Namecheap to be alot better than Enom with their control panel and paypal feature.

I don't have any experience for the namecheap, but have register some domains at RegisterMore.com (eNom's reseller), and feel okay for their control panel...

The correct attitude on the business is the businessman should take the responsibility, they should face to the cliects and do whats they have promised to the clients - right ?!

In my case, RegisterFly should sales the "effective" domain name to the clients, but not the defective item. No body likes to spend his money for Nothing !!!
 
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...that Netfirms.com collect the payments from my credit card - but didn't registe the domain name for me. (even this domain name still available on the internet for everybody register till today...



I'm glad that I've register and got that domain through another Registrar !
 
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that is why i never trust a registrar under $6. Even domainsite.com's prices frigten me at times and has made me move my better names at domainsite to enom and registerfly
 
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