Gerryhereandnow
Established Member
- Impact
- 25
I've having massive problems with a domain registering company.
I've had a domain name with them for four years but this June when I tried to renew the domain I found that their website did not have a checkout to pay through Paypal or credit card. Instead you're asked to 'add funds' but the link they give is dead.
So I sent a support ticket and complained. They said they were experiencing problems and that my domain would be renewed and I could pay them later. I agreed to this. However several days later the domain lost its place on the Internet. In effect it disappeared. I complained and after ten days they put my domain back up.
Now my hosting with 12 month hosting with the company is coming to an end. In one day. I tried to renew that and yet still this company does not have a checkout.
They have also locked my domain name so I cannot change the dns and move my hosting elsewhere. I have sent numerous emails and support tickets asking for help but after a week I have had no replies.
I contacted ICANN who said they could not help.
I run a business and cannot afford to lose this domain. Any help appreciated. Thanks.
I've had a domain name with them for four years but this June when I tried to renew the domain I found that their website did not have a checkout to pay through Paypal or credit card. Instead you're asked to 'add funds' but the link they give is dead.
So I sent a support ticket and complained. They said they were experiencing problems and that my domain would be renewed and I could pay them later. I agreed to this. However several days later the domain lost its place on the Internet. In effect it disappeared. I complained and after ten days they put my domain back up.
Now my hosting with 12 month hosting with the company is coming to an end. In one day. I tried to renew that and yet still this company does not have a checkout.
They have also locked my domain name so I cannot change the dns and move my hosting elsewhere. I have sent numerous emails and support tickets asking for help but after a week I have had no replies.
I contacted ICANN who said they could not help.
I run a business and cannot afford to lose this domain. Any help appreciated. Thanks.