If you emailed their support, make sure you go through their website. Sending an email to "
[email protected]" doesn't create a support ticket anymore, even if you're replying to an email from them.
It's complete bs and absolutely insane that they automatically close out any tickets created by email.
"Thank you for reaching out to Sav Customer Support. To provider faster resolution to support inquires we are ONLY ACCEPTING NEW TICKETS VIA OUR HELP CENTER. Tickets submitted by email will be immediately closed and not seen by our Support Team. To access our Help Center, please visit https://help.sav.com/ or click the Help link at the top of Sav."
I know they had some hurdles early on and got a lot of flack (rightfully so) for it, but the idea that creating extra hurdles to get support somehow makes it faster and better is SAV trying to put a dirty bandaid on a bigger problem, obviously.
I already had such a bad taste in my mouth when they were adamantly telling people NOT to post about their problems on forums but they have some good auctions so I'm trying them again against my better judgement and this support email thing is insane.