Hello everyone,
I've been closing my eyes on many things that I didn't like on Epik.com Registrar. But today is the final day and I'm transferring all my domains from there for a Never comeback.
So what happened is that I had a .CO domain hosted at Epik, Which Expired on December 11th 2021. I did not renew it or transfer it as I've been busy and thought I still have time as I know that .CO domains have a 40 day grace period and that's by the registry. And during that grace period domains are transferable and renewable.
Yesterday I logged in to my account and didn't find the domain, So I clicked the blue button and the support agent said that they will look into the matter and reach back to me later.
Today I received the following response :
"Hello Fadi,
The domain expired on December 11, 2021 and the grace renewal period is 15 days which means that the last day that you have to renew your domain was on December 26, 2021. Since renewal did not take place, and someone had a backorder on your domain, the backorder was fulfilled.
We may be able to get in contact with the new owner to help you get your domain back but you might need to provide your best offer so we can send it to our sales team.
Looking forward hearing from you. "
So I clicked back the blue button questioning about that backorder story and I got the following response :
"Thank you for patiently waiting. I have confirmed with our tech team that domain renewals of 40 day grace period is only applicable for domains without back order. You will only get 15 day grace period if there is a backorder for your domain."
But in fact if you visit Epik.com You will not find this backorder story anywhere on the site.
They referred to this link which doesn't help :
https://www.epik.com/support/faq/expired-registration-recovery-policy/
I'm not satisfied with their answers at all and this is the first time I hear of this 15 day back-order story and it's not even mentioned anywhere on the site.
You can see it clearly "After the discretionary grace period the customer's domain is deleted from their account. And deleted domains may be recoverable for up to a total of 69 days after the expiration date.
Where is the 15 day backorder story?
Your opinions matter, Do you think what they did is right?
I've been closing my eyes on many things that I didn't like on Epik.com Registrar. But today is the final day and I'm transferring all my domains from there for a Never comeback.
So what happened is that I had a .CO domain hosted at Epik, Which Expired on December 11th 2021. I did not renew it or transfer it as I've been busy and thought I still have time as I know that .CO domains have a 40 day grace period and that's by the registry. And during that grace period domains are transferable and renewable.
Yesterday I logged in to my account and didn't find the domain, So I clicked the blue button and the support agent said that they will look into the matter and reach back to me later.
Today I received the following response :
"Hello Fadi,
The domain expired on December 11, 2021 and the grace renewal period is 15 days which means that the last day that you have to renew your domain was on December 26, 2021. Since renewal did not take place, and someone had a backorder on your domain, the backorder was fulfilled.
We may be able to get in contact with the new owner to help you get your domain back but you might need to provide your best offer so we can send it to our sales team.
Looking forward hearing from you. "
So I clicked back the blue button questioning about that backorder story and I got the following response :
"Thank you for patiently waiting. I have confirmed with our tech team that domain renewals of 40 day grace period is only applicable for domains without back order. You will only get 15 day grace period if there is a backorder for your domain."
But in fact if you visit Epik.com You will not find this backorder story anywhere on the site.
They referred to this link which doesn't help :
https://www.epik.com/support/faq/expired-registration-recovery-policy/
I'm not satisfied with their answers at all and this is the first time I hear of this 15 day back-order story and it's not even mentioned anywhere on the site.
You can see it clearly "After the discretionary grace period the customer's domain is deleted from their account. And deleted domains may be recoverable for up to a total of 69 days after the expiration date.
Where is the 15 day backorder story?
Your opinions matter, Do you think what they did is right?
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