- Impact
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This is one of those cases where you wonder who is on the other side?
Yesterday I contacted NC Hosting support to fix the problem with one of my domains, as I always do, in the chat box I explain everything and add links and credential information.
ME - Hi, I need help, I have problems with one of the domains, when you visit mydomain.com you get 404, but when visit www.mydomain.com you get a namecheap parking page.
NC - Can you give, between 10 and 15 minutes to see what happens.
ME - OK
10 minutes later
NC - Your account has been verified
ME - ok?!
NC - Plz, give me 5 to 7 mint for see what happens.
ME - ok
5 to 7 minutes later
NC - You must change the server names to Namecheap.
ME - You have read what I have written before?
NC - oh I'm sorry, let me see.
Another 10 minutes
NC - You can send me a screenshot of your NS record you must open an account here and send us the capture.
NC - why, for what?
5 minutes later
NC - I need to check that the NS are right.
ME - No, not really, since I'm telling you that if you go to www.mydomain.com, you get a namecheap parking page and and on the other hand you have tools to see my NS instead of making me have to open an account in that site just for a screenshot.
5 to 7 minutes later
ME - forget it, bye..
------------------------------
Then I went to suspend my hosting account. So, Today in the morning I receive an email from what appears to be someone else.
NC - The latest chat you had with us is #........ and you contacted us regarding the issue with mydomain.com. The domain name is now added to the hosting account. The reason for the issue was the DNS propagation, that's why you saw our parking page instead of the one you needed.
------------------------ end
Only i say.. for real?! when NC or any other hosting company park you domain without your authorization just because the NS is pending to spread.
Yesterday I contacted NC Hosting support to fix the problem with one of my domains, as I always do, in the chat box I explain everything and add links and credential information.
ME - Hi, I need help, I have problems with one of the domains, when you visit mydomain.com you get 404, but when visit www.mydomain.com you get a namecheap parking page.
NC - Can you give, between 10 and 15 minutes to see what happens.
ME - OK
10 minutes later
NC - Your account has been verified
ME - ok?!
NC - Plz, give me 5 to 7 mint for see what happens.
ME - ok
5 to 7 minutes later
NC - You must change the server names to Namecheap.
ME - You have read what I have written before?
NC - oh I'm sorry, let me see.
Another 10 minutes
NC - You can send me a screenshot of your NS record you must open an account here and send us the capture.
NC - why, for what?
5 minutes later
NC - I need to check that the NS are right.
ME - No, not really, since I'm telling you that if you go to www.mydomain.com, you get a namecheap parking page and and on the other hand you have tools to see my NS instead of making me have to open an account in that site just for a screenshot.
5 to 7 minutes later
ME - forget it, bye..
------------------------------
Then I went to suspend my hosting account. So, Today in the morning I receive an email from what appears to be someone else.
NC - The latest chat you had with us is #........ and you contacted us regarding the issue with mydomain.com. The domain name is now added to the hosting account. The reason for the issue was the DNS propagation, that's why you saw our parking page instead of the one you needed.
------------------------ end
Only i say.. for real?! when NC or any other hosting company park you domain without your authorization just because the NS is pending to spread.
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